Emergency Email Recovery

If your company’s email server has been affected by the recent Rackspace ransomware attack, give us a call at (972) 528-6546. We help companies get email service back following disastrous events such as a cyberattack.

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Rackspace Email Outage

On December 2nd, 2022 several of Rackspace’s hosted Exchange customers reported being unable to access their company emails.
Email outage continued into the weekend.
It wasn’t until December 6th that Rackspace finally determined and announced to its customers that the outage is due to a ransomware attack.
Millions of pieces of customers’ private data are now in the hands of cybercriminals.
Many customers still unable to access to their company emails.
Read more about the details of this incident in our December 7, 2022 blogpost.

December 2022 Rackspace Email Outage FAQ

What is Rackspace?

Rackspace, a San Antonito-based IT company, provides a variety of business IT products such has data storage, cybersecurity, cloud computing, and hosted Exchange services. Rackspace is one of the world’s largest cloud and email hosting providers. Many of the nation’s largest companies, universities, and recognizable brands such as Purdue University, Mazda, and Luxottica, are all, in some form or another, Rackspace customers.

What is an Exchange Server?

An Exchange email server allows businesses total control over its email infrastructure. Because of this control and flexibility, Exchange remains the favored way for some businesses, particularly large corporations, to set up their business email. A hosted Exchange environment allows businesses to enjoy the same level of control with their email system, but the burden of physically hosting the hardware and other associated infrastructure is handled by a third-party company like Rackspace.

What is Ransomware?

Ransomware is a piece of malicious software that cybercriminals use to lock out a user from their own computer. It does this through a method called encryption. This means that the user no longer has access to their own data or applications stored in the machine. In order to regain access to their computer, the user has to pay a ransom to cybercriminals – usually in the form of cryptocurrency.

Computer criminals employ ransomware as a method to extort money from their victims.

Did Rackspace Get Hacked?

Yes. Rackspace customers first reported being unable to access their emails as early as December 2^nd. This email outage caused widespread social-media criticism for the company’s lackluster initial response. The outage continued into the weekend.

It was not until December 6th that Rackspace finally determined and accounts to its customers that the email outage was due to a Ransomware attack.

Although the company has been able to restore service to some of its customers, the ransomware attack revelation is a major concern. This now means that the issue is not merely a simple cast of a service outage, and there are now major security implications for its customers.

How Does This Impact My Company?

If your company has been a victim of the recent Rackspace ransomware attack / email outage, it’s effects would have been immediate and obvious. Your company may have been without email since December 2nd. Rackspace may or may not be able to restore your email service with your achieved data still intact.

Not all of Rackspace’s affected customers have their emails fully restored.

Ransomware Victims Are Now at an Increased Risk

To add insult to injury, ransomware victims are at an increased risk for future theft and cyberattacks. Cybercriminals use information gleaned from previous attacks to plan out future attacks. It’s highly important that cyberattack victims immediately get in touch with a reputable IT company.

We help companies shore up their IT infrastructure with industry-leading suite of cybersecurity and backup and disaster recovery solutions.

How Do We Get Our Emails Back?

If your company’s email server has been affected by the recent Rackspace ransomware attack, give us a call at (972) 528-6546. You may also get in touch with us via the form below. We help companies get email service back following disastrous events such as a cyberattack.

Recover Lost Email Service

We help companies like yours get their email service back following a cyberattack. Fill out this form and one of our technicians will get in touch with you. Do you want an even faster response? Call our 24/7 emergency helpdesk at (972) 528-6546.

Emergency Email Recovery