The Best Questions to Ask your IT Service Provider
In order to maximize the services that you receive from your IT solutions provider, you need to know exactly what you’re looking for and what kind of questions to ask. By asking the right questions, your business will be able to know the exact services that are provided, how they will meet your specific IT requirements and find the best match for your organization. Before asking a solutions provider a long list of important questions, you will need to know what your specific organizational needs are. For instance, are you looking for large network support or do you simply need to find a reliable IT service provider that can assist your small business? After you have determined what your exact needs are, you should do an inventory check of all the devices in your office. This will help the IT service provider have a better understanding of your particular system requirements.
Important Questions to Ask
What are the specific services that you offer?
Typically, a service provider will offer a basic monthly package that includes removing spy-ware, general system maintenance, certain internet related responsibilities, server management, anti-virus installation and other simple IT solutions. Once you have selected an IT company based on your specific requirements, the service provider will draw up a contract to bill the hours that have been spent in-house.
What are your exact qualifications?
This question is extremely important in order to ensure that you find the most qualified and experienced IT service provider. By asking this question, you will be able to protect your organization from hiring an unqualified IT professional. Additionally, you will be able to have a better understanding of how long the IT company has been in operation, other businesses that they have worked with and what specific fields they are familiar with. It’s important to know that an experienced computer technician should be familiar with areas like programming, specific Microsoft and Apple applications, networking specifications and security practices.
Does your company do both software and hardware outsourcing?
Although you would probably expect a service provider to do both hardware and software work, a lot of IT experts only do one or the other. Sometimes, even if the provider does offer both services, they will generally not give a good deal for both types of work. You will be able to determine if a provider is a good company or not based on the network of specialized products that are offered and the rates and discounts that are provided. In addition, a great provider will usually consolidate their bill to reflect all of the services, time and supplies that have been given. The last thing that you want to do is hire an IT solutions provider that will bill your company every chance that they get.
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