Get the Power of an IT Department without the Cost
Virtual CIO services for DFW
LG Networks is a DFW-based IT company that provides IT support to businesses in DFW. Our IT consulting services involves our team essentially becoming your IT department – except at a fraction of the cost of hiring an in-house IT professional.
Our services allow you to focus on your business without worrying about the operations of managing your IT network. We monitor your computers, servers, network devices, and internet connectivity to keep everything in good working order and enable us to fix problems before they start, and are available 24/7 to fix any issues that may arise – such as a server reset during a power outage, hardware failure, or email support. The end-result of these efforts is that your business will reduce downtime on systems such as email, internet connectivity, and software programs that you need in order to work as efficiently as possible. Not only that but we provide unlimited on-site and off-site support.
What is the difference between on-site and off-site support? On-site support occurs at your place of business whereas off-site occurs at our office. On-site support is usually necessary when hardware issues arise, but we also dispatch technicians in case of other issues that cannot be solved remotely. About 90% of issues can be solved at our office, in order to avoid disturbing you or your employees.
Our goal is to accomplish improved up-time through proactive maintenance and support for your entire IT infrastructure for one monthly fee all without having to be on-site at your office.
We can improve your employees’ productivity by quickly solving issues like these:
- Printer errors
- Access to files
- Connection to the internet
- Computer troubleshooting
- Troubleshooting software errors
- Slow computer complaints
- Inability to access servers
Why choose our services?
24/7 US-Based Help Desk. Our Help Desk is 100% U.S.-Based and English speaking. You get support whenever you need it from a technician you can understand. We manage and train all of our own engineers and have a team always available: during holidays, late nights, and weekends to solve your issues and answer your questions.
We’re cost effective. Hiring an in-house IT professional to manage your IT is costly, especially for small and medium sized businesses. We offer a per-month or per-device support option. This subscription model gives you predictability in expenses as opposed to the as-needed time and billing models used by consultants.
We take responsibility, but you have control. Although we will manage your network, you do not surrender complete control of your IT. You decide which aspects of your network we will take care of and what you want your team to handle.
Access to technology professionals. Our engineers will consider your technology needs for short-term, mid-term, and long-term goals and make recommendations for any necessary purchases or upgrades.
Vendor Management. If your internet goes down, we’ll contact your internet service provider to get details on the outage and get you reconnected. If your business critical software is encountering an error, we’ll call the software manufacturer to get a resolution. If your telephony system is not making calls, we’ll contact your provider to get a technician on-site and work with the technician to get your phones in working order.
By outsourcing the management of your company’s IT network, you’ll experience improved up-time on your core business while we monitor, patch, upgrade, secure, and support your network and desktop infrastructure. This proactive maintenance approach effectively mitigates IT risks, leading to fewer and less severe incidents.
What are the specifics?
- Proactive network management
• Unlimited U.S. based help desk
• Scheduled network maintenance
• Anti-virus management and verification
• Email spam filtering
• Patch management
• Online and onsite backup for data integrity
• Performance monitoring and management
• Emergency support available 24 hours a day, 7 days a week
• Expert-on-demand access
• Improved decision making through access to knowledgeable professionals
We offer a host of other IT services as well such as business continuity planning, backup disaster recovery, virtualization, and much more. We’ll work with you to determine what will best suit your needs, budget, and plans for the future of your business.
Feel free to give us a call to get a quote for your business. We’re available 24/7 to chat with you regarding our services at (972) 528-6546.