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The world of IT is fast paced and ever changing. New an updating technology ensures that constant learning and adapting to the needs of tomorrow is needed in order to thrive today. In that sense, IT Support Specialists are the vanguard of this frontier, ensuring that whatever problems arise, they have the knowledge to fix it. That said however, sometimes a question can arise regarding what exactly they do to help. While there are many answers, here’s a list of a few things IT Support Specialists do to keep your technological needs running smoothly, and why their skills are invaluable to any business.

Installing new technology

Whether its installing new operating systems and software, or configuring new hardware for workstations, IT Support Specialists are equipped with the knowledge to ensure that these new additions roll out smoothly for ease of use. In many instances, they will also run tests and evaluate new technologies to see what their optimum use may be, as well as familiarize themselves with any potential problems.

New employee setup

Often times an IT Support Specialist can aid in streamlining the process of first day setup for new hires by doing such things as:

  • Profiles for PC workstation access
  • Email access for necessary communications
  • Permissions for new employees such as network access and software usage
  • Aid with password-related issues.

This ensures that all first day setup for software and technological needs are taken care of alleviating the burden on the new employee, and whoever may be assisting in on-boarding them.

Providing maintenance to existing systems

Much like going to the doctor, most software, systems, and hardware can benefit from a checkup now and again to see how they’re doing. Through a variety of means, IT Support Specialists handle this by running regular diagnostics and performing tests on hardware to ensure that it is working as intended. This can also provide critical updates to major software or services, keeping software and services up to date.

Replacing damaged hardware

Should the need arise however, IT Support Specialists can replace malfunctioning or broken parts when needed and will also order new parts should they be out of stock. Once the piece has arrived, they can swap out the broken parts with new ones, ensuring that no piece of technology is out of commission for long.

Assisting with tech-related issues

Through a short conversation to identify and understand the issue at hand, an IT Support Specialist can break down what is happening and work to provide a solution. This dialog can be quite important. It provides a space that allows the IT Specialist to help the affected employee better understand the nature of the problem as well as providing ways to possibly avoid the issue in the future where possible.

But wait, there’s more!

These are just some of the many things that IT Support Specialists can do to help the day to day goings on of business operations. There are innumerable other benefits to having on call aid for your tech needs. Be it just one person, or a team of them, they provide an invaluable resource in ensuring the technology that we rely on is working as intended.

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